Industry/Market
Digital Office Solutions
Business Challenge
The Australian digital office supplies market is largely serviced by handful of
highly competitive International players. Having held the No.1 position for
copiers and faxes in Japan Ricoh has positioned itself as one of the world's
leading manufacturers of office automation equipment. Ricoh have also been a
pioneer in digital image output and No.1 in the USA, Europe and Japan.
Realising that customer responsiveness is key to maintaining solid customer
relationships, Ricoh CBD commissioned Distinct to streamline their pre-sales
and sales workflows.
Distinct Solution
Distinct developed a fully integrated .NET and SQL Server solution to free up
Ricoh's workflows.
Benefits
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Provided a CRM solution capable of
scaling with their business & sales goals
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Reduced operating costs through improved
efficiency in key labour intensive areas. |
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Efficiency improvements have also allowed Ricoh
to focus resources on core tasks and business growth. |
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A comprehensive business intelligence system
reports key performance indicators to management. |
Client Comment
"Just as we know what our customers want from us, we certainly know what we
want from our suppliers. When we decided to use the services of a consultant we
knew we needed someone who could readily understand our product and our
business. That way they could get on with their side of the job and allow us to
focus on the project at large. Distinct delivered just that - a tightly
developed front-end that more than met our expectations." Issy Belleli, General
Manager Ricoh CBD.
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